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Distance Selling
Regulations 2000
UK CUSTOMERS.
Under the Consumer
Protection (Distance Selling) Regulations 2000 ("the
Regulations"), UK customers have the right to cancel
an order placed with us within 7 (seven) working
days of receipt of the goods, This does not include
items that have been personalised or made to your
specifications; video recordings, food or other
items that you have unsealed; or cost of carriage.
The Regulations are designed to protect consumers
when buying products by mail order or over the internet
as opposed to in person in a shop.
To cancel an order
under the Regulations you must notify us in writing
by first-class post, fax, or E-mail, quoting your
name, address and contact telephone number. Our
Company Details and address for postal notification
of cancellation, any written complaints, and for
returning goods is:
Company No.
3136385 Proprietor: Anthony Young
Lakeland Fragrances
Ltd, 3 Brantfell Walk, Bowness-on-Windermere,
Cumbria, LA23 3AT.
Tel: +44 (0) 15394
46076 E-mail:
info@lakelandfragrances.co.uk
The effect of the Regulations is to allow a
UK customer to withdraw from the contract as if
it had not been made. However, there are certain
important conditions and limitations. Please read
them carefully. These are:-
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Cancellation must
be in writing, by first class post, fax, or
E-mail. A telephone call is not sufficient.
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You must return
the goods to us at your expense (including all
packaging, product boxes, etc.) unopened and
in exactly the same condition in which the goods
were supplied to you. This means that you must
not destroy or dispose of the packaging in which
the goods are supplied until you know that you
do not intend to return the goods.
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Please note that
proof of posting is proof of receipt. You are
liable for the goods until they are delivered
to us, and we will not reimburse you until the
goods are returned to us in good (fit for resale)
condition. We strongly advise you to use Royal
Mail Special Delivery or other insured and tracked
delivery service for this purpose in order to
be sure that any goods returned are delivered
safely to us.
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If goods returned
to us are found to be damaged, we will not refund
any money. We will tell you this in writing
by letter, fax, or E-mail. The goods will then
be kept at our premises for 90 days from the
date of that written notice, after which time
we will dispose of them without any further
notice to you. You may collect the goods from
us before the expiry of the 90-day period, if
you wish, or you may pay us to return them to
you as long as you tell us in writing before
the expiry of the 90-day period.
ANY GOODS RETURNED
TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED
TO OUR WAREHOUSE. WE ACCEPT NO LIABILITY FOR DAMAGE
IN TRANSIT.
We therefore recommend
that you use the Royal Mail Special Delivery or
other insured and tracked delivery services to return
goods to us. This service is available from any
Post Office, and provides a guaranteed next working
day delivery, with a signed receipt, plus insurance
of up to £250, for a very reasonable cost.
Please contact us
to discuss a possible return BEFORE you send anything
to us.
These conditions do not affect your statutory rights.
Your Privacy
When you order goods
from us, or otherwise give us personal information,
Lakeland Fragrances Ltd. will not share that information
with third parties without your permission, other
than for the limited exceptions listed below.
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We may contact
you regarding your order and with your permission,
to alert you to special offers, updated information,
other services or events that you may be interested
in.
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We occasionally
hire other companies to provide limited services
on our behalf, including mailing and delivering
purchases. We will only provide those companies
the information they need to deliver the service,
and they are prohibited from using that information
for any other purpose.
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Lakeland Fragrances
Ltd. will disclose your personal information,
without notice, only if required to do so by
law or in the good faith belief that such action
is necessary to: Conform to the edicts of the
law or comply with legal process; Protect and
defend the rights or property of Lakeland Fragrances
Ltd.; Act in urgent circumstances to protect
the personal safety of other site users.
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